Ok this might actually take some effort on behalf of King County Metro. But seriously, it would help tremendously for anyone traveling through downtown. Most routes come into the city from the north, south, or east (the ferries come in from the west). One example is the #18, which arrives downtown from the north and then becomes another route. Sometimes it becomes the #56 or something else that then heads south, but I’m not always sure what it becomes. It isn’t entirely obvious without doing research on a regular basis and studying the schedules (which again is mostly nonsense). So what’s the solution I proffer? Stop making these routes independent. I understand they’re “different routes” or whatever, but you don’t actually transfer. Not in a physical way. It also doesn’t make sense to any logical person, if you paid when you got on and then when you get off again they want you to pay again. The confusion is stupid. However, I’ll leave the fixes to the fare collection system for another day, so don’t get tangled in all that nonsense.
What I suggest, is keep a route number (or whatever designates the entirety of the route) the same. If the #18 starts at North Beach, goes through Ballard, and generally becomes a #56 that heads south to SW Alaska Way or whatever, just pick a number for that route and stick with it. Stop being all bi-polar about what the route number needs to be as soon as a bus gets downtown. This only serves to confuse regular riders and people that don’t regularly use the system are screwed. Those individuals have no chance of understanding at first glance what in the world the system is doing. If the #18 however changes to another route, say #21, then just change that routes number to #21 from the get go and give it a full north to south alignment.
What other problems does this bi-polar splitting of the route? It makes bus drivers have to deal with passenger confusion all the time. Passengers come up all the time and ask, “where does this bus go now?” or if they know a little bit about the system they ask “what route is this bus changing to?” Once you’ve boarded there is no way to know without harassing the bus driver. I’m pretty sure they’d be cool with simplifying it for the passengers and just saying this is the #18 route from north to south or the #21 route from north to south. Also, don’t give me some nonsense about this being some normal way to run a bus system, it may be but its a crappy thing to do. For once, act like it actually matters that the passenger has a usable product (the transit service) and make it work for them.
Anyway, that’s solution #2. If you have any ideas, I’d love to hear them! There are lots of improvements to make and I’d be more than happy to be a sounding board for the ideas!
Until another time, happy riding!
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