Observations of Krakow

Today I’ve gone out and ridden several of the Krakow tram lines. The map shown below gives you a good idea of a well built transit system with appropriate redundancies, requency, and overlapping lines to actually connect inner core city areas with outerlying areas, all crisscrossed with appropriate cocnnecting bus service for lower ridership local style service and a lot of 60 foot bus service.

The trams operate almost entirely in dedicated right of way, except in the old city inner core. Everywhere else they operate in medians, dedicated routes, tunnels, and other pathways that allow them unencumbered travel. This makes for easy frequency and timely travel that rivals that of auto-travel along similar routes. In rush hour it is easily the fastest, except for bicycling, way to travel throughout the inner core and immediate outter regions of the city.

A thought for comparing Portland to Krakow is, don’t. The comparisons really aren’t even close to apples to apples, however there are many things each city could learn from each other. Let’s take a look at a few of those learned lessons, by looking at each city. Not to compare competitively but to see from a learning perspective. (If we can do that) 😉

The trams and Portland’s streetcar and light rail operate in similar ways, at certain times. Both have some tunnel, but not much. Krakow has a tunnel that has two stops near Krakow Glowny, the main train station. In Portland we of course have the tunnel with the elevator to the Zoo and a minor cut and cover style tunnel at Gateway.

Both tram/light rail systems have street running, that is theoretically dedicated, but often mixes with traffic. Both also mix heavily with pedestrians, which honestly in both cities is much safer than the actual automobiles mixing with pedestrians. One major difference I noticed however was the delivery vehicles that come into the city core aren’t the type that would dismember or kill people the way they do in American cities. Anything coming into or out of the pedestrian heavy city core is generally traveling slow speeds and operated in an extremely safe manner. This is something Portland could very well learn and adapt a few rules on.

{Operational Observation}

The 3rd day I was in town some jack ass driver ran into the tram. I noticed an immediate difference in how things get resolved here versus in the United States. In the US, the police would likely need to come, some supervisor would need to show up, and in the meantime that entire tram/light rail vehicle would have to just sit there causing congestion among the entire transit system. In Krakow however the tram driver cursed at the driver to get out of the way, and then the driver took their dented and damaged Mini Cooper and got out of the way. The tram then continued on it’s way since both vehicle were still operative. As should be the case, the Mini Cooper driver would just have to deal with all of their stupidity and cover the costs of damage themselves without interupting the entire transit line! I was impressed!  (I also know, from hitting a pole with a Mini Cooper once, that the damage would be about $3000 dollars!)

Population and Geography

Both cities have unique landscapes to build around, as do all cities. Portland has many hills, two rivers, ancient volcanoes, and other geographic terrain to build around. Krakow is relatively flat, with thick forrests and greenery with a twisting river running through the city.

One city is hundreds and hundreds of years old, the other is barely over a century old. Portland has about 600k people living in the inner core and about 700k living outside of the inner core in town centers and sprawling suburbs of single family homes. Krakow has about 430k living in the core, with barely a measurable amount of people living in the surrounding area. Most in Krakow live in flats, or what Americans would call apartments.

{short rant start}
…and dont even look down at that notion, they’re doing just as good as single family home owners in life with those flats. If you scoff at that notion as Americans do sometimes, you’re showing your damnable ignorance. If anything it shows how deeply suckered you are by the marketing for “space space space!” Space doesn’t get you a loving family, a vibrant life, or otherwise.
{short rant over}

In the inner core of Portland, as in the inner core of Krakow everything is very walkable. There is zero need for a car in this city, albeit about 50-60% of the population uses a car on a regular basis to do something. Around 40-60% use a car to commute. In Portland of course, about 40-60% also use a car to commute into and out of the city inside Portland city itself, however outside the core about 95% commute into the city by car.

Portland and Krakow both have job centers distributed throughout the urban core of the city. In Portland the metropolitan area includes other town centers and job center areas such as the west side like Beaverton, Hillsboro, Intel, Nike, Vancouver also has several sprawled out job centers. This is something that does set Portland apart, in the number of jobs that are located well outside of the actual city itself.

Another key thing I’ve notied is the city of Krakow is an atomic city. There’s a huge Soviet Atomic energy plant just to the south eastern section of the city. It’s barely 1-2 kilometers away from where I’m actually staying. I have to admit it is somewhat forboding, however I know it’s doing volumes to keep the air clean compared to the horrid coal plants that would prospectively be here otherwise.

Even with the clean energy of the atom being provided, the city manages to get some strange toxic smells and is even smoggy on some days. When I say smoggy, I’m talking about Los Angeles level smoggy. I’m not sure what plants or other pollutants are cast into the air, but they are definitely there.

People

Polish people have a diet similar to that of Americans, albeit they eat dramatically less food. By proxy, I’ve seen two people that could be termed obese by American standards. Only two. Honestly, this is kind of a surreal experience because everyone simply looks very different because of this. Albeit we’re an extremely similar people, there are after all there have been many Polish immigrants come to the United States. Everyone else looks extremely healthy and fit in comparing to the average American, which makes me wonder what differences in lifestyle allow this. Again, this is just merely an observation of all the people I’ve seen so far here in Krakow. So just like Portland isn’t like the rest of the US so may Krakow be and outlier in Poland.

People in Poland also dress conservatively. Portland people dress however they want with all sorts of absurdities thrown in for good measure. In America in general people dress frumpy like they’re a walking catastrophe that don’t know how to purchase cloths that actually fit on their respective bodies. The difference at first glance might seem small, but the differences become very noticable after a couple of hours.

But Polish men generally dress in fitting jeans or slacks (for business), with tshirts or other comfortable and casual button
ups. Often wearing nice shoes of fair quality that look good.

Women dress very attractively in Poland. Pencil skirts, leather skirts, conservative leather jackets, blouses, jeans, shorts, tshirts, and the like. There is a distinctive cut off however right around 45-50 where women seem to shift entirely to long soft colored pencil skirts that run to the ankles and blouses that easily classify these happy ladies (that to Americans might seem grumpy, but they’re not, Communism fell after all and they’re real aware of this fact) remind me of merry grandmothers going about their business without a care in the world about the modern rat race.

Languages

Another thing I’ve noticed, that obviously differs from Portland and also other trips to western Europe.

In Portland, people speak English almost entirely. If you don’t speak english in Portland you basically are going to have an extremely hard time doing anything on a regular basis.

In Krakow you can speak english or polish and get by very very well. You could also speak russian and probably do very well too, just from the similarities in many words and such. Also, if you know Italian words for food, you’re also not going to go hungry if you eat out. There are Italian Coffee shops and places to eat everywhere. Italian food is easily more popular in these parts that Polish food actually is!

The difference in languages that I’ve seen between Poland and western european (north western I should add: Germany, Denmark, Sweden, Netherlands, etc) countries is that most conversations start in Polish here, and almost the entirety of conversations in northern western european countries start in english. Often even conversations among locals in those countries start in english but in Poland you know when locals are speaking to each other beccause it is very clearly Polish.

I assume, again I have to research this theory, that Poland having english as a signficant language goes back to the formation and inclusion of Poland in the European Union. Where as the north western european countries like the Netherlands, Denmark, Sweden, and other countries had started speaking english far before (likely in a significant way after WWII, but really even before that) Poland did. Also, Poland had to deal with decades of russian influence where english was absolutely not a preferrred language to know. With that in mind, the youth in Poland today (< 30) are the first generation(s) that actually had the opportunity to learn english as a core language.

Other Notes

A few other things that I have noticed that I find fascinating. Some of these are just interesting to me and others I’ve noted as they would drive me crazy since some things in America have me spoiled.

Note: Grocery Stores

{partial rant start}
Oh my god I want my natural, organic, non-mutated farm produce and meat! I want it now! Krakow, from what I’ve been able to determine, has no actual fresh food and produce. I realize America generally doesn’t either, but living in Portland has me ridiculously spoiled and dammit I want some fresh fish, some vegetables that were picked a few hours ago. I want something I know hasn’t been flash frozen!

The grocery stores here are the equivalent of Wal-mart style … how should I put it? Shit? The food just isn’t good in the grocery stores. The restaraunts are pretty good, I wonder where they get their food? Maybe they just inject tasty into it somehow? I don’t know.

But the last thing, which is such a small thing, but it makes me nuts. I don’t care about needing to buy a bag, or expectation that I should have my own bag for groceries (because in portland that’s how I roll anyway because I’m not a wasteful asshole). But what does bug me, is I have to hurriedly bag my own stuff (in my bag or the one I just bought) and quickly get out of the way myself at the grocery store.

That by itself might not be so bad, but combine that with the lack of a smile and a hello (even a Polish one that I only recently understood) would be an improvement, but instead the cashier just sits there like a machine, poking the buttons quickly and shoving you along to bag your groceries. This makes me miss New Seasons or even *gasp*
{partial rant complete}

Summary

So far I’m thoroughly impressed by Krakow. In the coming days I’ll be trying out many of their cycle tracks and river runs. So I’ll have a lot more to add to all of this, as biking is a legitimate and regular thing that people make use of here in Krakow. So stay tuned… more to come!

Sneak Peak of Some Upcoming Transit Sleuth TV

Currently I’m in Los Angeles sleuthing about. This is a mere 5% of the video I’ve collected so far, a little transit, a few bikes, some trains, a bit of Los Angeles, a sausage and more. Know where the sausage place is, because it was great, totally worth a visit when you’re in LA! So here’s a short sneak peek of upcoming Transit Sleuth TV footage… enjoy! Remember, episode 3 is coming out this Monday at 7:30am.

Los Angeles!

Finally got the first trip of a set scheduled. Here’s my plan for sleuthing to the maximum. I’m going to make two trips to Los Angeles, hopefully both will be before the end of the year. The first trip will be later this month, departing on the Coast Starlight on October the 24th. Paul @emptedesign will be going down on this October trip to help me capture some footage. We’ll also be catching up on the Railvolution Conference on the train ride down. Then the next trip will be sometime in November or December. Here’s the break out of mission goals for the two trips so far.

October Coast Starlight Trip

  • We’re going get a Transit Sleuth TV segment put together for the Coast Starlight trip itself.
  • Catch up and put together another Transit Sleuth TV segment on the Railvolution Conference and a wrap up around that.
  • Get video for a secret project and some segment work on Transit Sleuth TV of the transit in action and explore new realms of the city. Prospectively the Gold Line or elsewhere. Got ideas? Send them this way!
  • Catch a commuter train to somewhere. The question is, which one and where to? Where is a good town center along the way, good livability and related things?
  • Find the good food the locals dig. Where is it, where’s the walkable streets that we should tackle?

Later Coast Starlight Trip

  • Catch up with the Wolfpack Hustle and get the lowdown on the rides, packs and hustles. If you’re not aware of this crew in LA, check this out. Keep an eye out for those rockin’ tall bikes!
  • Bike and transit and bike and transit and bike and then bike some more.

So these are coming up…   Transit Sleuth will be sleuthing and the adventures will be on Transit Sleuth TV on a future episode!

Onward to Los Angeles, Santa Ana & Newport Beach

I’m heading down to check out some biking, beaches and a rail trip. Feel free to join me at any point of the trip. I’m aiming to record it, blog it and generally provide a thorough write up of the whole adventure. To start it off, here’s the logistics plans.

Portland Union Station at Night

Portland Union Station at Night

On September 4th I’ll be departing, with bicycle packed and recording gear on hand from Portland Union Station. I’ll be boarding the Coast Starlight south bound to Los Angeles. From Los Angeles I’ll make a transfer to the Pacific Surfliner down to Santa Ana.

Once I arrive in Santa Ana I’l detrain and unpack my bike. Somehow I’ll carry the storing container and other material and roll on from Santa Ana Station down to Newport Beach via the Santa Ana River Trail.

From Santa Ana Rail Station to Newport Beach via the Santa Ana River Trail.

From Santa Ana Rail Station to Newport Beach via the Santa Ana River Trail.

Coast Starlight arriving in Portland.

Coast Starlight arriving in Portland.

Once I arrive I intend to take a few bike trips here and there, which I’ll record some and write about others. I’m working to line up meeting some riders, coders & transit crew while I’m down. So if you’re anywhere in the Los Angeles metro area between the 6th and 10th of September, let me know and we’ll have some grub with a beer, coffee or other beverage of our choice. If you’re up for riding and interested in showing me trails, routes or other crazy cycling bits, definitely ping me about that too, I’m curious where the routes & runs are for the LA, OC and metro area local riders are. If you’re up for a tour about, hit me at @transitsleuth on twitter.

Surlac

Surlac

Upon the return trip I’ll bike back out to the station, whip out the tools and re-pack the bike at the Santa Ana Station and then board an early morning Pacific Surfliner back into Los Angeles. From there back aboard to the north bound Coast Starlight, feet up and kicked back, and the following day I’ll arrive back in Portland, Oregon rested and relaxed.

Does Amtrak Come Thru?

Before reading this entry you may want to read the first part, where things get entirely messed up in the first place. This part of the story is the ongoing story of my travel woes…

With the whole mess already framed, I awoke on Thursday with intent to travel on Friday. My original travel date, back when I scheduled this trip over a month ago was to be on Saturday. I’d changed it once, and that change went through the Amtrak computer system just fine.

Context of How I Interact and Operate With Amtrak

Generally Amtrak always has my tickets correct. The ticket clerks, at least in the Pacific Northwest are always nice and at worst, respectful in their interactions with me. For me, this is my baseline of interaction with Amtrak. Generally good people that are respectful to me and to other passengers. Overall Amtrak, in the northwest does a good job of performing their jobs too!

Because Amtrak personnel in the northwest are competent, respectful and generally good people. I’ve never had to get frustrated, never been insulted and problems have always been resolved almost immediately. So I operate, obviously conserving my time and energy, by assuming they’re doing these things. In the end, even with the debacle I was fighting earlier this week, I come out on top with time saved, not stressing over travel arrangements, ticket problems or otherwise. Never have I had any remotely significant problem or been insulted by poor customer interactions.

Earlier in the week that all changed. Should I blame myself and consider it my own incompetence that I got messed up tickets? A comment in the previous entry portrayed that I should blame myself. This is a serious victims mentality. If one accepts this mentality they will end up always being the victim, and I have too many things to do in life for myself and for those I care about to suck up my life acting like a victim. It”s vastly less time consumed and I come out less stressed, have more time for myself and those I love, and actually end up being “lucky” and respected by people assuming that they’ll merely do their jobs as best they can. I could go on for hours why this is a superior attribute and better for everybody involved.

Blaming one self first is ridiculous, the first thing to do is to try and determine what the problem is. The second thing is to resolve the problem in a logical and respectful way. That second part is where Amtrak screwed up last time. Not particular Amtrak as a whole, but one single phone operator that doesn’t understand basic customer relations very well. The last thing you ever do when someone is merely explaining the problem on the phone is start blaming them.

So now that I’ve put down some clarification of all this nonsense and why I got so perturbed by the whole scenario, I’ve got more to the story now.

Failing Software?

Amtrak clearly has a software synchronization problem. With a physical ticket being printed out that is for one date, the same reservation being displayed online for a completely different date, we already had one glaring software issue. The consistency between these two mediums was incorrect. When I had called originally these tickets remained incorrect, and the clerk had even reported a different time again. Then the whole explosion of absolutely unacceptable costumer service behavior occurred.

Well on Thursday I called customer relations, or more accurately I went through the phone menu to get to the customer relations line. The first person I talked to, I explained the problem to them, patiently as I do. She seemed a bit confused, but as she is supposed DID NOT IMMEDIATELY BLAME ME. Matter of fact, she didn’t even blame me. She confirmed that the reservation showed the 22nd. I told her that I had the ticket in my had which was not supposed to be for the day, but it showed the 21st. So we both were confused. So before having it become too complicated I explained my original intent, when rescheduling on Monday, was to have the departure date be Friday the 25th departing on the Coast Starlight for Portland, Oregon.

She then noted that the ticket for the 22nd had shown lifted too, so she’d have to send me to customer relations. I confirmed with her, that when she says “lifted” that this means a conductor marked me as on the train?

She said “yes”.

To which I asked her, “so they marked me on the train even though I’m in San Francisco?”

She responded, “it looks that way.”

I merely said, “weird” and she then forwarded me on to customer relations.

I got to customer relations and a lady answered the phone. She asked how she could help and I commenced to explain the situation again, starting from the original purchase on to the Monday when all this chaos started. She then looked at the reservation that she could see. I suppose she has an actual log she could see because the conversation then went like this.

While looking at the ticket and reservation log she asks, “so just to clarify, you’re in San Francisco and left from Denver, completing the first part of the trip right?”

“Yes.”

She continued, “ok, this reservation is completely messed up, it shows a travel time, a printed ticket dispersed for a different date, somehow that then got changed from and to the original travel date of the 26th to the 25th and then to the 22nd, printed the 21st, then back to the 25th and finally shows lifted on the 22nd.”

I responded, somewhat even more confused, “what? I mean, the 25th was listed at some point?”

She says, sounding confused too, “yeah, but it was lifted the 22nd and then just shows as a ticket for the 22nd.”

At this point my mind is completely blown. What the…   there’s nothing really that can explain this, beyond just simply absurd.

She continued, “well let me see, oh forget it. I’m going to cancel this entire trip reservation and get you setup with a completely new one.”

Happily I respond, “that sounds great.”

Meanwhile, I get put on hold a few and she works diligently to fix the tickets and reservation. Finally after about 45 minutes of fighting the battle with the Amtrak ticketing system, she returns to the phone with, “Alright Mr Adron I have you scheduled to depart on the Coast Starlight Friday the 25th from Oakland heading to Portland, Oregon.”

“Perfect!” I say. I’m relieved, and confident that the way I handle these things is fine. My confidence in Amtrak’s intent to keep things on the up and up is restored. I knew they would see this silly mess and fix it.

Now the computer systems and software however, there is still some serious concern there. What exactly is happening. The reason I ask is because this story isn’t over yet.

It Continues

I head off to work and get some things done with the team. It’s a good day, and I return home and check the reservation again via my mobile device.

It shows nothing. NOTHING!

I’m a bit freaked out, Amtrak’s accuracy in ticketing is plummeting fast at this rate. I then click on the mobile app button where it says there are no reservations and it pulls up another screen. What do I see? I see a reservation, but what’s this? Emeryville. I gotta go to Emeryville to board the train? What happened to Oakland? Oh well, whatever, that’s still acceptable. The reason I decide to just go with it is that Emeryville is about 10 kilometers north of Oakland, so no big deal. I’ll just take the BART and do the transfer I generally don’t like to do to get there. Perfectly doable, I don’t want to call service again.

On Friday, I depart for the station in Emeryville. Upon arriving I go to get my ticket. The ticket machine reports I must go to the ticket clerks in Emeryville. Then I notice some things while waiting in line listening to the clerks.

1. The clerks are working, while a third employee sits behind them bitching and whining about how she got a customer complaint from someone. She is doing this so loud that the entire waiting area can hear her babbling on about how it was the lady’s fault and not her fault. At this point, just from how she was whining about it, declaring for anyone that grasps the concept, that she was playing the victims card and is in fact a whiney brat about these situations. She displayed the exact emotions that would make her the person who would behave in such an inappropriate way and then say she was the victim. If I were running this station I’d probably have to fire this person. She was going on with such dispassionate and disrespectful word usage that she actually had waiting passengers go out to the platform because they felt uncomfortable listening to this lade endlessly bitch. The other two clerks continued working but kept nodding and letting her go on and on while trying to work.

2. I pulled up foursquare on my phone and multiple comments about the Emeryville Station came up. A huge number of the comments all revolved around “customer service here sucks” and “if you get the girl with the fake hair she’s a psycho” and “the old guy mopping the floor is the only nice person here” and the list just goes on and on. Usually I’m not one to just follow along with comments and agree. But in this situation, and considering it isn’t always common for people to comment on locations, these had more impact that most would. Maybe the Emeryville Station does have a significant customer service issue?

3. This was the station I received the messed up tickets in the first place. Matter of fact the lady who gave me the tickets was one of the working clerks now, letting this other employee just carry on endless and create a hostile, negative and uncomfortable working environment for everybody and a similar environment for the waiting passengers. She was also, when I changed my tickets, griping about something at the time too.

Emeryville, I give an F for customer service. I had not dealt with this type of crappy behavior since I’d lived in the south, where I was used to this type of attitude problem, hostile and uncomfortable situations, and unnecessary victim mentality. I generally don’t find it in California, and I really don’t experience it in Portland or Seattle or even in downtown San Francisco.

So I walk up and provide ID and state that I’m here to pick up my ticket. The clerk, while conferring and griping with the loud individual, prints it out and hands it to me. What’s on the ticket? Freaking Oakland.

What the hell. I come to Emeryville, which apparently is not a good station experience, and then get a ticket for Oakland. Oh dear the insanity of this. Whatever, I’m downline from Oakland toward the destination. Amtrak has never not accepted a passenger that gets on for a shorter distance than the one originally purchased. I’ve done this a few times matter of fact. Fortunately, this was no exception.

The clerk also reported the train 20 minutes late. The website did not show the train 20 minutes late. I was plenty early so it really didn’t matter. I sat down and started waiting. Sure enough, the train arrived not on time, but 3 minutes early. That works for me.

The Ride Begins

Myself and a few dozen other passengers all jump up throw on our packs and head out for the train. For this particular train (and the California Zephyr) they actually pull past the front of the station. Why, I am not entirely sure, as there is plenty of platform to just be in front of the station. I head out and walk the entire length of the train (which for context, is longer than a whole Talgo train, the Starlight is one of the longest trains in the Amtrak Fleet). I get to sleeping car 1430 and am greeted with a friendly hello and a, “hey, were you originally boarding in Oakland?”

I respond with a smile and a “yes, but online I got Emeryville listed, so ended up here instead, figured it was alright…”

To which the attendant smiled back, laughed, and said, “no worries boss, your room is right to the right of the entrance there. Just was wondering, thought we’d might have missed ya…”

I turned and there was my roomette, bed made up, ready for me to collapse. I stowed my stuff away and plunked down for some sleep. Outside my window was a beautifully clear sky, the train began to roll along at a steady 79mph. I checked a few things and rolled on my side, gazing out of the giant window at the sky, with sparse clouds. It had a grey and white glow against a blue and black back drop. The moon sat high above clearly outlining the detail of everything. The moon, being very full tonight, smiled upon me and I wavered and passed into slumber.

Albeit all this nonsense, it felt really good rolling along at 79mph heading back home with a beautiful view, with everything finally straightened out. Patience, do right by people, and things get settled. Cheers!