Thoughts & an Empire Builder Trip to Chicago

Today, on my birthday of April 21st, my wife and I set out for a trip from Seattle, Washington to Chicago, Illinois. We’ve chosen the Empire Builder for this trip, since we’ve opted to skip flying whenever schedulig allows. Which fortunately for us means we’ll be taking the train for the vast majority of our travels from now on.

As I start this post it’s 7:56pm and we’re approaching Leavenworth, Washington. This town is a moderately famous – at least in Washington – as a little town that dresses itself up as a kind of German mountain town. It’s cute, albeit I’ve still not been there yet. It’s on the “visit and have a beer or three” list however.

The Empire Builder leaving Seattle is one of the more scenic parts of this route, and overall probaby one of the more scenic parts of any route in the United States. It is simply stunning.

The Start, Urban Tunnels

The train departs, on time at 4:40pm from King Street Station. Within just a few dozen feet from the station we enter the tunnel which takes us underneath the actual city of Seattle. It’s a short tunnel built in the early 20th century. We gain egress just north of the downtown city core along the waterfront. Looking out of the train, from the west the view is over the magnificent Puget Sound, to the east one can see the Seattle Space Needle along with the surrounding hills of Queen Anne.

As we roll north the Empire Builder passed through Interbay, across the northeastern side of Magnolia. The route then goes through a cut gully with forrested sides and a wooden pedestrian overpass just before turning directly north to cross the rail bridge near the Ballard Locks and then make way along the waterline around Ballard, Edmonds, Mukilteo, and into Everett where the train enters another tunnel. This one cross the downtown core of Everett and allows the train to pull into the eastern side of Everett’s downtown core.

With the waterline edge and city tunnels crossed, we then enter the lowland areas between these coastal regions and the inland mountains of Washington. The train travels through a number of small towns along the way, where signs of industry that once was is evident. Eventually we start to rise up into the mountains, climbing grade after grade.

Aboard Amtrak

Amtrak, clearly a pseudo private public corporate entity with monopolistic enablement has a clearly confusing aura in many ways. The crew on this run are nice, enjoyable to talk to, and good natured all around. Over the years the service aspect toward the customer has been very hit or miss with Amtrak, confused even more so by it’s actual mission.

Our car attendent has a slight accent, which I can’t place exactly. He got us sorted right away upon boarding the train and has been quick to ask if he can help and has helped others on the train. I’ve actually handled putting the bunks up and down in the roomette, so haven’t needed much assistance at all. As for the baggae, that too, I just stowed myself.

The diner has a happy crew, the lead and respective wait staff team have smiles and jovially answer questions while taking orders and serving passengers. With this jovial spirit among the crew it makes it even more jovial among the passengers. As always, a deluge of conversations have started and continue throughout the trip.

Night Train into Spokane

Eventually we pass out, well before getting to Spokane. I’ve been having a helluva a time in the top bunk getting to sleep. The top bunk, being at the top of the swing back and forth of the car as it rocks along the tracks can be forceful. I reluctantly admit, I’ve got a bit of a wrenched gut trying to gain calmness and relax like I used to. The 501 derailment back in December isn’t fully out of my system. I might be back physically, but mentally I have some burned in muscle memory whenever I feel the train sway hard. The top bunk, is where all of the hard sway is.

However, amidst the fight I have to get some sleep we pull into Spokane. I noticed we stopped and I peak out the window. There the lights of the Spokane station eluminate the night. In a few moment after initial detraining the merging of the Portland Empire Builder will begin. Once connected we’ll be on our way again, but I decide to sneak downstairs and see if I can snatch a quick breath of fresh air. However, no luck, as the train starts moving again to get into position to get connected up to our other segment.

There in the night, with no visibility into what is going on I count the minutes in my mind where the train shifts into the yard. I pull up my phone and look into google maps so I can see the track layout and figure out our exact position in the rail yard of the station. I get that figured out and feel the train come to a complete stop. My guess is that the Portland segment is either arriving within minutes or already here since we’ve already manuevered into position.

Sure enough, in the dead of night the power drops from the train and everything is pitch black and eerily silent. Within a few seconds the initial coupler strike of the trains connecting is heard. Oddly, it appears they didn’t get it with that attempt. Another attempt is made. This seems to make the connection. Again power is turned on, oddly, and then cut off again. The other engine then traverses the length of the train and is connected to the front of the now combined train. We’re ready for departure.

Onward to Idaho, Montana, and More!

Sometime around 2 am I finally pass out and sleep like a newborn! The sleep is absolutely great! I’m relieved because sure enough, as with train travel, the next day starts real early. Just as we are running along Whitefish Lake the announcement is made over the intercom that we’re just minutes away from Whitefish itself.

We gather ourselves together after a topsy turning night of missed sleep. Upon gaining our footing we stroll to the diner and meet some tablemates to have lunch with. You see, Amtrak follows the old passenger rail tradition of seatting other passengers with other pasengers. Largely, this is to help with capacity and ensure they can feed everybody that wants to be fed.

Let’s Talk Track & Ride Quality

As we roll along, I’ve got this new perspective at this point in life on passenger rail. Two things have painted this new perspective for me; 1. The derailment of 501 that I was on and 2. having travelled on a number of trains in western and eastern Europe. With those two things in mind I feel compelled to discuss the quality of the ride.

It’s real easy to discuss the ride quality compared to trains in Poland, Netherlands, Sweden, England, Germany, and Denmark. The simple statement, is in the United States the passenger rail ride is garbage. It’s bumpy, often violent moves and bounces, and feels like the cars are working dilligently to jump right off the tracks. The ride is one thing, as I’m more than happy with a bit of a rough ride in spite of my stressed induced reactions to some of the jarring bouncing. But what really irks me is the fact, again, the America does so poorly at something. It’s not just that we have one of the weakest and least comfortable of all rail systems of all first world developed nations.

With all that jarring and bumping, I still need to add more context. Sure, rail in the US appears to be built with poor standards that leads to this ride quality. But overall, the ride quality is still better than flying, driving, or any number of other transportation options. Not a little bit either, but by a large margin. For one, let’s talk about the seats.

Seats

The seats in most of Amtrak’s trains are huge by any normal sized person’s standards. But these seats are designed to take care of 95% of Americans, which means they’re not a normal sized peron’s seat. Beyond the seat, just in front of it, for the Empire Builder and similar Superliner styled train service there’s a most excellent foot rest. It’s the kind of foot rest, when paired with the seat, one pulls it out and reclines the seat and it’s practically a bed.

You know those big reclining seats for flights across the Atlantic or Pacific on planes? Yeah, the seats that start at about $3500? Yeah, those seats. Those seats are junk compared to these “commoners” seats. Even Amtrak amidest it’s strife delivers seats that make those seats look like overpriced prisons.

That’s not all though, there isn’t just this magnificance that is the regular fare on Amtrak there’s often other options too. On the Empire Builder there’s the standard roomette, bedroom, combined bedroom, accessible room, and family room options also. Each of these have their respective space and comfort, with the added benefit of showers, folding out to beds, and all sorts of other niceties. All of these also include all the meals for the trip and more. Which in the end, turns out to be some pretty epic level service in spite of our ridiculously rough riding, 50s era, laggard train options.

Speed & Sleeping Food Combo Thoughts

Now some might say, well, the trian is so slow. Let’s take a few different vantage points on this. First, yeah, obviously the train is slower the flying. This is also America, were we have 50s era train tech out here on the rails still. This isn’t exactly high speed rail clocking along at a blazing 200mph or more. The Empire Builder for instance tops out at 79mph and averages somewhere well below that. But let’s compare this to what it really compares to however, because honestly only comparing it to aircraft on the speed measurement is just idiotic.

Let’s compare train travel to automotive travel for instance. If you’re trying to make this same trip it would be thousands of miles you’d put on either your own car or a rental car. It means you have to drive, and can’t do anything else while you do. At least you shouldn’t be doing anything else while driving if you’re a respectable person. Don’t even get on about stupid radio or podcasts, those barely count as doing something. So that’s a huge cost on your vehicle you’re going to undertake, many hours of unproductive time you’re going to throw away, and a host of other things.

I addition, if you’re going to actually get sleep and stay rested for your arrival you’d need to get a room, likely two nights for sure. This means you’ll rack up that cost well beyond merely gas, having a car on lock down to use, and start getting into the area of getting food and room. In the end, unless you’re really looking for a subservient, non-service focused, and time consuming way to get from Seattle to Chicago you could drive. But taking the train gives you your time to spend in a million different ways while enjoying all the scenary and staying rested. No actually far more because you get to go where you otherwise can’t while driving and you actually get to look at the scenary, unlike in a car when driving where you do actually need to keep paying attention to the road or you’ll die in a car fire.

In summary, if you want to relax, enjoy life, and see the country while en route to your destination then you take the train. It’s great, even when the ride is bumpy.

If you’re in a hurry you fly, if you hate the planet or want to smoke pot in a bunch of states then go ahead, I suppose you could road trip it. But whatever you do, enjoy the trip! 😉

The Story on Amtrak Cascades Train 501 Derailment

First off, yes, I was aboard the Amtrak Train 501 in car 2, seat 4c. I had just sat down after having a breakfast burrito and speaking with several people in the bistro car. I spoke with the bistro attendant and her trainee that was with her. We talked about how great train travel is, how much better it is than flying, and we spoke with a passenger named Scott Claggett.

It was the first time Scott was taking the train on this route, which was also the first time for everybody at this hour! He usually had to fly and he was euphoric (as were most of us) at how easy and how much more comfortable it is. We discussed what I was up to, how I had my bike aboard and was bound for Portland to meet up with some friends, ride around the city, enjoy some tasty food and eventually head back on the late train that day.

I sat down and looked out the window. We whizzed by traffic over on the Interstate. We were easily doing full track speed limit of 79 mph. I could tell just from the rate we were passing the traffic on the road, but also how fast we zipped through Lakewood Sounder Station. The new tracks along this route are super smooth, solid, and stable. Then… well, back to this in a moment. First more of the events before.

First Observations, Rewinding Just a Bit

A few observations I made when boarding the train in Seattle. The train had a lead engine and a trailing engine. So no cab car. The trailing engine was one of the older engines, a Genesis, while the lead engine was one of the brand new engines that WSDOT just bought to put into service along this line. The train set itself was the standard Talgo equipment that Amtrak has used for service in the Amtrak Cascades corridor between Vancouver, British Columbia and Eugene, Oregon for decades. It was older, but still perfectly reliable set equipment. As things go, most of these train sets and cars are perfectly usable for well past 40-50 years if maintained well.

Just before boarding we were even given these inaugural trip placards. A nice little souvenir I thought. I put it on for the moment, before heading out to board the train.

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Fancy. It’s always nice to have a souvenir!

We departed out of Seattle King Street Station 9 minutes late because of an issue, which it appeared was starting the lead engine. That’s the new engine. When they pulled the train out of the yard (the area just south of the train station) for boarding I suspect the Genesis engine was used and then the engineers/drivers went to the other end to start it. I shortly walked a little past my car 2 toward the new engine when I realized the train had both attached. I was curious and also excited to see how the new engine would handle the train set.

There were two Amtrak Staff, a man and a woman, talking happily near the power car (the car that manages electricity and such to the train set between the engine and the actual train set where passengers ride). I spoke to them for a minute, asking why the new engine was off, and jokingly I said, “are we just going to push the new one to Portland?” With a smile the woman responded that they were going to get it started in just a minute.

I boarded, found my seat and began unpacking my normal kit of stuff I use while on the train; laptop, cell phone for headphone use, and such. As any regular readers would know, this wasn’t my first train Amtrak Cascades trip by any means. I think it’s more around the thousandth trip or so at this point. I got my laptop, phone, headphones, etc all out and did a little web surfing. At 9 minutes after the train pulled out of the station.

Everything was very smooth, and the lead engine pulled really well and evenly. I was easily pleased with its performance from a passenger perspective. We made great time pulling into Tukwila Station, and then easily rolled up to 79mph or so on our way to Tacoma. On the way we flew by several Sounder Commuter Trains heading into Seattle. They travelling at 79mph and we traveling at 79mph gave us a fast closing speed of 158mph, which provides a slight whoosh whenever we pass.

The train slowed for the turns leading into and pulling into Tacoma. It was a smooth deceleration and we pulled into the new Tacoma Station. I had just minutes before this near Sumner grabbed a burrito and talked with the people in the Bistro, as I started this story. We’d stopped just before entering Tacoma, likely so a train could depart from our arrival track in Tacoma Station. We pulled in and waited for passenger to detrain and board.

Then we departed Tacoma. The last station this train would ever stop at.

We pulled and smoothly snaked through the turns leaving Tacoma Station and getting over onto the new Point Defiance Bypass. The tracks were super smooth, as I mentioned before. The train got up to running speed of 79mph very quickly and smoothly.

Time passed in a surreal way at this hour. With the sun just barely risen and an easy, relaxing glow along the horizon. I relaxed, snuggled in my chair and began to check email and a few other things before diving into some code I was going to work on.

Then in a matter of seconds as I looked out of the window waiting for the laptop to bring up something, I reached forward out of reaction to grab onto the seat back tray as the train lifted hard, catapulting me upward toward the luggage rack above. I hit my head hard against the luggage rack. In those milliseconds I realized we were derailing and I’d hoped we didn’t have a ravine or hill to fall down, it’d be no problem then. But the drop came and it was hard, I was tossed upwards into the luggage rack and then thrown across the seat row into the seat’s side across from me. The impact broke 4 of my transverse process pieces on my lower lumbar vertebrae. Of course, at this point I closed my eyes for a split second as I then was thrown against the floor of the car, slightly under the seats.

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Here is a good photo of the vertebrae and the transverse process, which is what is broken on me in four places on my right side now! Argh!

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These are the lumbar vertebrae, four of which now have my broken transverse process bones.

I held on for dear life. I got a lot of dust and dirt in my face, I spit, and closed my eyes for a moment while the car thudded, slid, banged, then dropped, slid, thudded, veered slight to an angle. I squinted just a bit to see as the car made these jarring movements. The power was off, and we hit again, but it was a complete stop this time.

WTF!?

First thought. I was hurt. But how bad. I thought, alright, what do I know. I’m hurt, but intact I think, I blew air upward trying to ensure dust wasn’t near my eyes and I reached around to clear my face. I felt blood. There was a fair amount of it on my forehead. I turned my head to both sides and pushed myself up from the floor a bit. The car seemed stable. I looked to my left and realized the ceiling was caved in and there was water that had poured in. I sniffed, I could smell just the once dormant dust, no fuel, no burning. For the immediate moment I seemed safe. I looked to my right and saw another passenger picking himself up. I heard a call for assistance from that direction, someone was hurt. I picked myself up more from the ground and could feel pain, but couldn’t determine how bad it was.

I looked myself over real quick. I wasn’t impaled, nothing seemed broken, at least at this point. I did know I was mostly suffering from blunt force trauma. I just wasn’t sure how bad. But I was up. I looked around to see where my phone was. I needed to get out, help others, and call if emergency wasn’t already called. There was another passenger to my left I realized as he came forward, stumbling just a bit, but upright. I saw they’d turned on their cell phone lights, I asked if they could “look for a white iPhone.” and I checked on the man calling for help. He’d fallen, or more likely been catapulted into the cargo racks by the floor near the front of the car. I leaned down, excruciating pain shot through my side. But I reached out and put my hand on his leg to reassure him and asked if he felt hurt (obviously, but wanted to say something to reassure). He said he was hurt. I told him, “yeah, you took a pretty hard thrashing, sit tight for a minute and we’re going to get coordinated to get out ok”.

I could see in his eyes the shock. He wasn’t entirely lucid just yet but he was starting to collect what was happening just like the rest of us. I stood, painfully, again shooting through my right side. I thought, “well, gotta ignore it, gotta get out and get people out of this. I know I’m in good shape compared to what some will be.”

For a split second I pondered what a rigid trainset (a good thing) like the Talgo would do falling. Where we all split apart in cars? I didn’t know. We could see toward the other cars, so our car 2 seemed split apart from the others. We had fallen too. The car seemed to be in a ditch or ravine of some sort. I looked out and of the window with clarity for the first time and saw the rail bridge a 30 feet or so above, which is where we should have traversed. That made sense why I’d been slammed onto the floor so many times on the way down the hill. I saw tree splinters and fragments of a few other things as I looked out.

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One of the fellow passengers found my phone and handed it to me. It was intact. I wiped it off and checked that it worked still. That was good. For now though, priority, get us out and help the others get out. We were able, we needed to get to safer ground. I turned to the emergency window and pulled the release seal off of it. Pain was evident, but I got it off the window. I started to pop the window out and remembered these windows are about 60 lbs, maybe 90, whatever it is they’re heavy and awkward. I asked, “hey, the window is heavy, help me out a bit?” and one of the passengers helped me get it to the floor of the rail car and slide it between some seats. As we gathered, I grabbed my back pack and stowed my laptop, which I’d seen right on a seat. It was filthy, but looked intact.

Information Backtrack

As I’ve read articles and seen pictures of the incident, I saw some pictures of car 2! Chris Scholls, who I assume was one of the passengers I was working with to help us all get out. Here’s one of his photos he took, which happens to be I believe my seat and the wrecked seat behind me. The caved in roof there, which I realize later after looking at aerial photos is from one of the other cars (I suspect one of the bistro/table cars) that came to rest against our car’s roof, crushing it in like this.

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The Railcar I was Inside of.

NOTE to Chris: Hey, thanks for helping me out and the others, and for finding my phone and handing it to me. Hope it’s ok I’ve posted your pictures here, if not, lemme know and I’ll fix. Again, thanks! Also, more on Chris’s observations here, he also helped the man tossed into the corner baggage. He’d gone over as I tried to get the emergency window off.

I slung the backpack on. All of us including the man who’d been thrown to the floor into the baggage compartment in the front of the car, were standing, mostly. The man who’d been thrown in the corner had immediately started to climb out the window but couldn’t get footing. The other passengers were helping him but it was awkward. I told him, “come back in just for a moment. Let me climb out and I can spot you.” I looked to the other passengers, somewhat to verify they would look at me and seem confident in the idea. In these situations I always try to look at others to also verify I’m not more injured than I actually think I am. It’s hard to tell when you’ve been impacted like this.

They looked back at me, and I could tell as they nodded that they agreed. We weren’t really saying much, verbal communication being a bit exhausting at the moment. So the man came back in for a moment and I leaned out of the window, putting one leg over as I looked down to verify I had something, anything firm to stand on. It was mostly soft dirt and splintered and broken trees and tree limbs. Obviously, looking back, it was disturbed ground as the engine had tore through this area before the car came to a stop here and tilled the dirt thoroughly.

I was able to get a slight step on a tree branch or trunk or sorts. I looked around a bit more before putting full weight on it to ensure I was going to lose it and stumble further downward. We were after all still about 10 feet above where ever the next car was in front of us. In those few second I observed that a pickup truck had the front right fascia smashed in front of us in the ditch too, and car 1 of the train had crushed into it. I couldn’t even imagine how that had occurred, we were all clearly off the highway in this ditch area.

Once I got stable I released my grip on the train car and let myself down enough to step from the tree trunks to the ground. The pain was very evident during this, my side feeling like I had stabs coming from inside my body outward. But I stood for a moment, saying, “one more second, let me get stable”. My cohort waited a second and then I looked back up to the car. The bottom of the window was now about where my head was. I reached up, left hand stabilized on the window edge. Right hand ready to help, and I reduced weight on myself where I was standing so I could stabilize more.

First the older man came down. I chuckled, as he accidentally kicked me in the chin, but it was a moment I realized if I’d noticed that I’m definitely lucid and coherent. I also finally started thinking about next steps as I helped him down. I helped the others and we all got down. I’m not sure who said anything or what, but we all seemed to decide to head up the hill, which meant going under one of the rail cars, but it seemed solidly placed. So up we went under and around the derailed mess to get to safer ground.

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Pic 1: We walked up the hill, and at the top of the hill I turned and took this picture. Market my position on west side of the tracks, then displaced to take a shot from the east side.

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Pic 2: I then, walked across the tracks in front of Genesis Engine 181 and took this picture. Relative same position but east side of tracks.

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Another of Chris Scholls’ Pictures, of where we walk up and through to get out. Good job on thinking of snapping some photos Chris.

More of Chris’ photos and interview on the news is available here.

On the way up I also saw one of the fatalities. He was familiar and I stopped to check his pulse, but as I painfully bent down realized it was to late. He was gone. I found out why he seemed familiar later, as we had met a number of times at rail advocacy group dinners. RIP Jim Hamre! We’ll miss you good sir.

I continued walking with others from my car, while we heard screams for help elsewhere, but none of us were really in the condition to help. So we continued up the hill to see if we could find others to assist by directing to the screams. We made it to the top of the hill and I took the two quick pictures above (pic 1, pic 2). I saw another severely injured person, I went to help, but another person that wasn’t as beat up came up and started helping him. I looked around and decided I couldn’t take any immediate actions to help, so quickly called my wife, father, and mother. I wanted to them to know I was ok before the TV News bombardment and all that began.

After that I walked among others who had gathered, checking if anyone needed help. After about a minute MPs (Military Police) from the nearby based arrived and I approached immediately to give what SITREP I could. Reporting the screaming from the flipped car near our car 2, the severely injured and others. They immediately leaped into action and linked up with the emergency response down the hill putting together a triage area and starting to coordinate command.

Everybody getting there onsite, and as I’ve learned, even more from the traffic in the street leaped into action almost immediately, until more emergency response could arrive. I also met Beverly and Charlie Heebner then, and assisted them down, then back around to appropriate positions to be taken away via emergency response. Beverly was a real trooper, in spite of her injuries, she’d taken two sticks and fashioned them as temporary canes to walk about. Charlie, stood with her and assisted. I really merely was there as extra assistance for a bit. They’re real troopers, and I saw them interviewed later on TV (at 1:19 in the video in this article/video on ABC News).

At this time I walked the track, from the Genesis engine (parts of it are seen in the pictures above, it was the trailing engine, number 181). I walked about 200 feet, maybe a bit further. I was looking for damage, anything that I could discern and report that may have been the cause or reason for this derailment. Mainly I was curious, but if anything popped up or I could help I wanted to make sure I could. I was also just exhausted, but with my injuries, I couldn’t really sit down.

Eventually I, per suggestion from fire response, headed down to triage myself. I could do no more and it was of no use for me to stay where I or others were on the hill. Only severely injured should stay so they could wait for ambulances to come to them. Otherwise it was better to displace to triage where we could organize and be taken to a more appropriate location.

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Looking back at the train from the triage area. Emergency responders clearly working and handling the tactical logistics of getting people out of the train, and keeping people safe in the situation unfolding.

When I walked up I immediately saw Scott Claggett. We started talking about the incident and our personal experiences of this horror show. Albeit our exhaustion, and the horror of it, we discussed how we would indeed be back on the train again. It beats flying, and is – in spite of this incident – still safer than taking a bus or driving.

I spoke to a number of people, many of who, if you’ve been watching the news, have been all over the news. I spoke to some reporters but I was honestly done. I knew I needed to get checked out. I was standing upright, I’d been helping, but I was in some serious pain and knew I’d gotten beaten up pretty bad by being thrown around.

I stood and waited with the conductor of the train. The conductor is the person, if you aren’t aware of how Amtrak passenger trains work, the person that generally is in charge of the overall train. Not who drives, but sits among the bistro usually and helps organize passengers on and off, makes sure tickets are collected and insures people don’t miss their stops. All of that kind of thing.

On this day the conductor made the first emergency call to dispatch, and got emergency on its way. When I talked to him, he was coordinating with the rest of the team on the train to coordinate injured with the emergency staff. He was also a bit beat up, but in spite of that doing his job and getting information out and coordinating as needed. Eventually we both took an ambulance ride, once the higher priority injured were taken away, off to St Peter in Olympia.

Upon arrival to the hospital, I registered in the ER but requested they put me back of the queue. I suppose they did, but even then, they got everybody in and cared for quickly. I got a temporary bed to get checked out and be brought in for x-ray and CT scan. One that was done I waited.

Eventually a nurse and then the doctor came to report the news. Which was bad news but mostly good news. The x-ray showed nothing but the CT scan showed I had broken what I’d mentioned before, the transverse process. It hurt like hell too and I had swelling and bruising. The good news, simply was, eventually I’d recover fully.

For the most part, my ordeal and hellish adventure was over.

Here are some links to other information related to the tracks & train that derailed.

Debunking and Verifying Reality vs. Trash Media and Idiot Twitterers

Let’s talk about a few other things related to this wreck and some of the news coverage. For the most part, the MSM or outlets like ABC News, NBC, and, others have been excellent a mostly been accurate. There’s a few specifics and nuances that are a little distracting, but the bulk of their coverage has been spot on. Fox has even done an ok job, but then there are the tertiary media, whatever one would call them. The mud slingers, trash, scum of humanity, who have purposely tried to push the wrong narrative, a broken and deceitful narrative out to misinform and rile up political agitators. I hate saying this but even one of Trump’s tweets, about the tax bill and infrastructure was horribly off base. He spoke of this infrastructure as old, when in reality it is new and extremely high quality. He misguided millions prospectively as well as the other horrible individuals out there trying to hurt, agitate, and push a political agenda while people are hurt, trying to help each other, or dying.

1st thing. The train was moving at 81.3 mph according to a speed recorder and last recorded GPS reading. This wasn’t extraordinarily fast for the 79mph segment of track, but where we had entered and the curve we derailed on was rated for 30mph. Which means that for a mere few seconds, maybe 10-20 seconds, braking was not applied for the 30mph turn. The track we had been on is indeed 79mph, so the idea or suggestion some might have that this was a runaway train and actually “speeding” as in, breaking the law, could be disingenuous. The train, for whatever reason, failed to brake. That is, from a perspective of physics, the culminating issue that arose.

2nd thing. The drivers on the highway that thought we were going fast would have because 79 mph trains had not particular run on this track in its history. It was effectively new track for these trains that would go this fast. So the idea they thought we were speeding, wouldn’t have been an accurate observation, except on the point leading up to where the train didn’t brake. That area however is in a valley, and the people on the road actually can’t really even see the train there. So this perception, albeit prescient of what was about to happen, was particularly an accurate perception considering it wasn’t something they’d likely be informed about anyway. No problem with their observation, but possibly a little inappropriate to take that perspective as it doesn’t add to the accuracy of what did or was happening. In a few weeks or months they’ll see 79mph trains on that corridor again, so hopefully it doesn’t trigger fear or worse, erratic behavior or actions on part of motorists trying to travel on the highway there.

3rd thing. I personally walked the track (as mentioned above) from which we came for almost 200 feet so I could personally look and see what was there. Nothing, absolutely nothing was there. No signs of track damage, structural issues, blockages, or even derailment occurring before the curve. So for the assholes out there blaming Antifa and trying to turn this into a political circus seriously just shut up and have some respect. You’re adding exactly zero and hurting many people in the process by your spurious lies, fear mongering, and trash talk – Most of the shit scum associated with the likes of Jack Proboseic, Mike Cernovich, Alex Jones, and other individuals that are routinely riling up people for pro-Trump agitation (and you could be pro-Trump, but these guys add a new realm of insanity to things) and hostile aggression toward a host of Americans (not just Antifa). I can’t warn people enough about these individuals, they are the scum that would initiate a “beer hall putsch” in a second against the American populace in favor for Trump or some similar fiat leader. They’re dangerous, uninformed (or they love the lies they spread), and generally a threat to those they agitate against and sometimes even for those they agitate for. Do note, I’m not even making this statement to be anti-Trump, just anti- these fear mongering, hate spreading, disgusting individuals that act to divide Americans with lies, misinformation, and other trash. Absolutely horrible actions they’re taking and disrespect they’re acting on.

4th Thing. Whoever misreported and didn’t confirm the false report of 6 deaths did a horrible job of spreading misinformation. There were 3 fatalities, not 6. Seriously, get your reports straight before going live with this type of information. Ugh.

5th Thing. This is one incident, keep sane and smart and don’t let the scariness of this incident make you fear train travel. It is still dramatically safer than automobile travel, safer than bus travel, and generally safer than most modes. The only mode option that beats it out is flying. So don’t gimme some mess about how scary it is, suck up those fears, and try to make smart decisions that are actually based in legitimate data for yourself instead of trigger happy FUD racketing.

6th Thing. In a knock on Trump’s hypocrisy. He’s a liar, simple as that, his budget will cut Amtrak, cut infrastructure, cut infrastructure not just for passenger service but for all modes (i.e. expect those highways to keep decaying too). Don’t believe the nonsense in his tweets. Just know that this is completely unrelated to his budget, will only be hurt, and will only cause more collapse of America to maintain, modernize, and improve transportation infrastructure in the United States.

7th Thing. Seat belts would have likely dramatically reduced actual injuries. Albeit trains should have them, they don’t. Also, even though it is perfectly safe to move around on a train, in wrecks like this people thrown from the train are usually the people who are killed. In this case I can attest to the fact that the people who did die, were in motion or transition while the train tore apart, and got thrown from the train. Resulting in their unfortunate deaths. If we want to basically eliminate these causes, minimize standing in between cars and maximize the time passenger spend in seat, safely seated and preferably belted. Again, I’d even have had no injuries but maybe being shaken strongly about if I’d been able to actually stay in my seat, but instead was thrown and thrashed harshly around. Maybe for future trips I’ll be bringing my own seat belt?

8th Thing. The nonsense the Lakewood mayor was complaining about in wasn’t even related to this incident. He was complaining that people wouldn’t obey the crossing gates and related things. Which seriously, people need to pay attention to crossing gates PERIOD, what is the deal with being idiots around crossing gates? Just chill out and don’t go blowing through them. They’re dropped on BOTH sides when a train is coming and there are NOT many crossings anyway. The entire line has sections like this, Lakewood isn’t a special snowflake. Anyway, this is something again, that has been offered by some news sources and a foreshadowing but is really more of an ill-placed anti-passenger rail complaint by the mayor. I could go on, but just suffice it to say, this is inappropriately related to this incident and negligent reporting at best, and outright dangerous in other ways.

Cuz’ The Northwest is Rocking the Cycling and Seattle is Starting to Lead the Pack!

Recently Seattle stepped up its game even more. Not only is a streetcar line soon to open between King Street Station, First Hill and Capital Hill but also a cycle track is going in on Broadway. I knew all about the streetcar line going in but holy moly I’d no idea they were getting a cycle track too. A trip will be scheduled and I’ll be aiming to bring some of the cycle track and streetcar action to you via Transit Sleuth TV once they’re both open! Here’s a sneak peek via Streetsblog.

The streetcar system is connecting three major points in Seattle, this is going to be a pretty big deal. Here’s a summary of the four places. For more official information about the streetcar service, check out Seattle Streetcar.

King Street Station @ Pioneer Square area to Chinatown then thru First Hill & Capital Hill

King Street Station is the Amtrak Station that has recently been returned to it’s proper magnificent glory of yesteryear. In some ways it is also the northern terminus for Sounder commuter rail service from Tacoma and the southern terminus for Sounder service to Everett. It’s a gorgeous station, worth a trip by itself. There are a number of other things in the Pioneer Square area of downtown Seattle that are worth checking out. This area along with King Street Station is basically the southern terminus of the line. The line then traverses part of the International District (or still commonly referred to as Chinatown in Seattle) and then turns in the First Hill area. It continues through the First Hill area and into Capital Hill, which is one of the dense urban areas of the city where music, art and livability thrive. It also is partly rooted to the future Link Light Rail Station for Capital Hill. This connection point is poised to be one of the busiest areas of the city in the coming years, easily transforming the very vibrancy and life of Seattle.

The Broadway Cycletrack

If there is a sure fire way to avoid streetcar tracks on a bike, it’s to have a cycle track right next to them! Seattle has planned for this and the Broadway Street segment is going to have just that. Here’s a cross cut view of the cycle track next to the streetcar and road traffic on Broadway.

Seattle Transportation Department also has more information about cycletracks going in around Seattle along with some information about ones elsewhere.

Sneak Peak of Some Upcoming Transit Sleuth TV

Currently I’m in Los Angeles sleuthing about. This is a mere 5% of the video I’ve collected so far, a little transit, a few bikes, some trains, a bit of Los Angeles, a sausage and more. Know where the sausage place is, because it was great, totally worth a visit when you’re in LA! So here’s a short sneak peek of upcoming Transit Sleuth TV footage… enjoy! Remember, episode 3 is coming out this Monday at 7:30am.

After the Pacific Surfliner – Adventures in Los Angeles via Metro Gold Line

A short summary…

After a trip to Santa Barbara for a business meeting I headed back to Los Angeles on the 1:50pm departure of the Pacific Surfliner from Goleta, California. While waiting the Coast Starlight tore by at 79mph, which was pretty cool.

After the trip back to Los Angeles, upon arriving at Los Angeles Union Station I started walking from there to my hotel I’m staying at. However at the cross roads of 1st & Alameda I decided to cross back to the Metro Gold Line Little Tokyo Arts District Station and ride north to Pasadena. I traversed the ramp and swiped my transit Tap Card.

Once upon the Gold Line I actually went the wrong way first, but simply took a walk around and then boarded the next train going the right direction. Here’s a montage video of the trip to Pasadena.

…that’s it for now.

Does Amtrak Come Thru?

Before reading this entry you may want to read the first part, where things get entirely messed up in the first place. This part of the story is the ongoing story of my travel woes…

With the whole mess already framed, I awoke on Thursday with intent to travel on Friday. My original travel date, back when I scheduled this trip over a month ago was to be on Saturday. I’d changed it once, and that change went through the Amtrak computer system just fine.

Context of How I Interact and Operate With Amtrak

Generally Amtrak always has my tickets correct. The ticket clerks, at least in the Pacific Northwest are always nice and at worst, respectful in their interactions with me. For me, this is my baseline of interaction with Amtrak. Generally good people that are respectful to me and to other passengers. Overall Amtrak, in the northwest does a good job of performing their jobs too!

Because Amtrak personnel in the northwest are competent, respectful and generally good people. I’ve never had to get frustrated, never been insulted and problems have always been resolved almost immediately. So I operate, obviously conserving my time and energy, by assuming they’re doing these things. In the end, even with the debacle I was fighting earlier this week, I come out on top with time saved, not stressing over travel arrangements, ticket problems or otherwise. Never have I had any remotely significant problem or been insulted by poor customer interactions.

Earlier in the week that all changed. Should I blame myself and consider it my own incompetence that I got messed up tickets? A comment in the previous entry portrayed that I should blame myself. This is a serious victims mentality. If one accepts this mentality they will end up always being the victim, and I have too many things to do in life for myself and for those I care about to suck up my life acting like a victim. It”s vastly less time consumed and I come out less stressed, have more time for myself and those I love, and actually end up being “lucky” and respected by people assuming that they’ll merely do their jobs as best they can. I could go on for hours why this is a superior attribute and better for everybody involved.

Blaming one self first is ridiculous, the first thing to do is to try and determine what the problem is. The second thing is to resolve the problem in a logical and respectful way. That second part is where Amtrak screwed up last time. Not particular Amtrak as a whole, but one single phone operator that doesn’t understand basic customer relations very well. The last thing you ever do when someone is merely explaining the problem on the phone is start blaming them.

So now that I’ve put down some clarification of all this nonsense and why I got so perturbed by the whole scenario, I’ve got more to the story now.

Failing Software?

Amtrak clearly has a software synchronization problem. With a physical ticket being printed out that is for one date, the same reservation being displayed online for a completely different date, we already had one glaring software issue. The consistency between these two mediums was incorrect. When I had called originally these tickets remained incorrect, and the clerk had even reported a different time again. Then the whole explosion of absolutely unacceptable costumer service behavior occurred.

Well on Thursday I called customer relations, or more accurately I went through the phone menu to get to the customer relations line. The first person I talked to, I explained the problem to them, patiently as I do. She seemed a bit confused, but as she is supposed DID NOT IMMEDIATELY BLAME ME. Matter of fact, she didn’t even blame me. She confirmed that the reservation showed the 22nd. I told her that I had the ticket in my had which was not supposed to be for the day, but it showed the 21st. So we both were confused. So before having it become too complicated I explained my original intent, when rescheduling on Monday, was to have the departure date be Friday the 25th departing on the Coast Starlight for Portland, Oregon.

She then noted that the ticket for the 22nd had shown lifted too, so she’d have to send me to customer relations. I confirmed with her, that when she says “lifted” that this means a conductor marked me as on the train?

She said “yes”.

To which I asked her, “so they marked me on the train even though I’m in San Francisco?”

She responded, “it looks that way.”

I merely said, “weird” and she then forwarded me on to customer relations.

I got to customer relations and a lady answered the phone. She asked how she could help and I commenced to explain the situation again, starting from the original purchase on to the Monday when all this chaos started. She then looked at the reservation that she could see. I suppose she has an actual log she could see because the conversation then went like this.

While looking at the ticket and reservation log she asks, “so just to clarify, you’re in San Francisco and left from Denver, completing the first part of the trip right?”

“Yes.”

She continued, “ok, this reservation is completely messed up, it shows a travel time, a printed ticket dispersed for a different date, somehow that then got changed from and to the original travel date of the 26th to the 25th and then to the 22nd, printed the 21st, then back to the 25th and finally shows lifted on the 22nd.”

I responded, somewhat even more confused, “what? I mean, the 25th was listed at some point?”

She says, sounding confused too, “yeah, but it was lifted the 22nd and then just shows as a ticket for the 22nd.”

At this point my mind is completely blown. What the…   there’s nothing really that can explain this, beyond just simply absurd.

She continued, “well let me see, oh forget it. I’m going to cancel this entire trip reservation and get you setup with a completely new one.”

Happily I respond, “that sounds great.”

Meanwhile, I get put on hold a few and she works diligently to fix the tickets and reservation. Finally after about 45 minutes of fighting the battle with the Amtrak ticketing system, she returns to the phone with, “Alright Mr Adron I have you scheduled to depart on the Coast Starlight Friday the 25th from Oakland heading to Portland, Oregon.”

“Perfect!” I say. I’m relieved, and confident that the way I handle these things is fine. My confidence in Amtrak’s intent to keep things on the up and up is restored. I knew they would see this silly mess and fix it.

Now the computer systems and software however, there is still some serious concern there. What exactly is happening. The reason I ask is because this story isn’t over yet.

It Continues

I head off to work and get some things done with the team. It’s a good day, and I return home and check the reservation again via my mobile device.

It shows nothing. NOTHING!

I’m a bit freaked out, Amtrak’s accuracy in ticketing is plummeting fast at this rate. I then click on the mobile app button where it says there are no reservations and it pulls up another screen. What do I see? I see a reservation, but what’s this? Emeryville. I gotta go to Emeryville to board the train? What happened to Oakland? Oh well, whatever, that’s still acceptable. The reason I decide to just go with it is that Emeryville is about 10 kilometers north of Oakland, so no big deal. I’ll just take the BART and do the transfer I generally don’t like to do to get there. Perfectly doable, I don’t want to call service again.

On Friday, I depart for the station in Emeryville. Upon arriving I go to get my ticket. The ticket machine reports I must go to the ticket clerks in Emeryville. Then I notice some things while waiting in line listening to the clerks.

1. The clerks are working, while a third employee sits behind them bitching and whining about how she got a customer complaint from someone. She is doing this so loud that the entire waiting area can hear her babbling on about how it was the lady’s fault and not her fault. At this point, just from how she was whining about it, declaring for anyone that grasps the concept, that she was playing the victims card and is in fact a whiney brat about these situations. She displayed the exact emotions that would make her the person who would behave in such an inappropriate way and then say she was the victim. If I were running this station I’d probably have to fire this person. She was going on with such dispassionate and disrespectful word usage that she actually had waiting passengers go out to the platform because they felt uncomfortable listening to this lade endlessly bitch. The other two clerks continued working but kept nodding and letting her go on and on while trying to work.

2. I pulled up foursquare on my phone and multiple comments about the Emeryville Station came up. A huge number of the comments all revolved around “customer service here sucks” and “if you get the girl with the fake hair she’s a psycho” and “the old guy mopping the floor is the only nice person here” and the list just goes on and on. Usually I’m not one to just follow along with comments and agree. But in this situation, and considering it isn’t always common for people to comment on locations, these had more impact that most would. Maybe the Emeryville Station does have a significant customer service issue?

3. This was the station I received the messed up tickets in the first place. Matter of fact the lady who gave me the tickets was one of the working clerks now, letting this other employee just carry on endless and create a hostile, negative and uncomfortable working environment for everybody and a similar environment for the waiting passengers. She was also, when I changed my tickets, griping about something at the time too.

Emeryville, I give an F for customer service. I had not dealt with this type of crappy behavior since I’d lived in the south, where I was used to this type of attitude problem, hostile and uncomfortable situations, and unnecessary victim mentality. I generally don’t find it in California, and I really don’t experience it in Portland or Seattle or even in downtown San Francisco.

So I walk up and provide ID and state that I’m here to pick up my ticket. The clerk, while conferring and griping with the loud individual, prints it out and hands it to me. What’s on the ticket? Freaking Oakland.

What the hell. I come to Emeryville, which apparently is not a good station experience, and then get a ticket for Oakland. Oh dear the insanity of this. Whatever, I’m downline from Oakland toward the destination. Amtrak has never not accepted a passenger that gets on for a shorter distance than the one originally purchased. I’ve done this a few times matter of fact. Fortunately, this was no exception.

The clerk also reported the train 20 minutes late. The website did not show the train 20 minutes late. I was plenty early so it really didn’t matter. I sat down and started waiting. Sure enough, the train arrived not on time, but 3 minutes early. That works for me.

The Ride Begins

Myself and a few dozen other passengers all jump up throw on our packs and head out for the train. For this particular train (and the California Zephyr) they actually pull past the front of the station. Why, I am not entirely sure, as there is plenty of platform to just be in front of the station. I head out and walk the entire length of the train (which for context, is longer than a whole Talgo train, the Starlight is one of the longest trains in the Amtrak Fleet). I get to sleeping car 1430 and am greeted with a friendly hello and a, “hey, were you originally boarding in Oakland?”

I respond with a smile and a “yes, but online I got Emeryville listed, so ended up here instead, figured it was alright…”

To which the attendant smiled back, laughed, and said, “no worries boss, your room is right to the right of the entrance there. Just was wondering, thought we’d might have missed ya…”

I turned and there was my roomette, bed made up, ready for me to collapse. I stowed my stuff away and plunked down for some sleep. Outside my window was a beautifully clear sky, the train began to roll along at a steady 79mph. I checked a few things and rolled on my side, gazing out of the giant window at the sky, with sparse clouds. It had a grey and white glow against a blue and black back drop. The moon sat high above clearly outlining the detail of everything. The moon, being very full tonight, smiled upon me and I wavered and passed into slumber.

Albeit all this nonsense, it felt really good rolling along at 79mph heading back home with a beautiful view, with everything finally straightened out. Patience, do right by people, and things get settled. Cheers!

I Am Pissed, Amtrak Screwed Up Massively and Now I Have to Renegotiate My Day Completely To Deal With It…

I travel a lot. I travel a lot by train. But today Amtrak seriously did something that is making me rethink how I will be traveling in the future. They completely have screwed up things. But don’t take my word for it. Let’s take a look at concrete evidence.

I arrived at Emeryville Station to transfer to a Capital Corridor Train to go to Oakland (Jack London Square). I had just boarded and enjoyed a trip from Denver on the Zephyr. Overall a nice trip. The second full part of the trip however wasn’t to start until Saturday the 26th when I would depart from Oakland on the Coast Starlight to Portland. Well, I wanted to reschedule for Friday to depart & to upgrade to a roomette.

I walked up to the ticket agent to make these changes on my ticket. Keep in mind this was a two part trip; Denver to Oakland and then a week later, departing on Saturday the 26th from Oakland to Portland. I asked the ticket clerk if it would be possible to change my ticket from Oakland to Portland from the 26th to the 25th and upgrade to a roomette. She replied, “yes, let me take a look“. She pulled up the information and supposedly made this change. As she printed out the ticket she handed it to me and stated, “here’s the ticket for Friday (she didn’t state the numerical date) and here’s the refund and changes summary on this other ticket“. She held the ticket and exchange receipt like this to show me.

Showing me the receipt, she held the ticket and receipt that where stapled together like this.

Showing me the receipt, she held the ticket and receipt that where stapled together like this. (click for a full size image)

So I assumed, that since she just stated Friday to me and handed me the ticket and exchange receipt that everything was in order. I pocketed the ticket and headed out to board the Capitol Corridor Train to Oakland to complete this first leg of the trip.

Fast forward to Tuesday (yesterday). I looked online to see what the exact departure time was for the Coast Starlight heading north and this is when I realized there had been a mistake. But this simple mistake was only the beginning. The website on Tuesday, at around 11:30pm when I’m looking at the site, all of a sudden shows that I’m supposed to be leaving ON TUESDAY!? This was NOT what I was told nor what I rescheduled. I thought to myself, ok, no biggie I’ll call them as soon as possible on Wednesday and get this figured out. I’m sure that Amtrak will fix it, they generally do. Here’s what the website actually shows now, on Wednesday at 10:30pm. Still the incorrect time.

Yup, it says the 22nd. Ugh, seriously Amtrak, that's three different dates I'm given. (again, click on image for full size)

Yup, it says the 22nd. Ugh, seriously Amtrak, that’s three different dates I’m given. (again, click on image for full size) …and btw, that amount isn’t what was charged to my card, to my company to anybody, nor was it the amount of the full trip or this part of the trip. I don’t even know who this amount of money applies to. I’m so confused at this point, I have no idea and it doesn’t seem anyone at Amtrak has any idea what is actually going on. All I do know is I don’t have a ticket for the day I need to take the train back to Portland.

So at this point I’d still not looked at my physical ticket, which was to have another surprise. I went in to the office to take care of meetings and other things I’d planned on well before that needed taken care of. I finally arrived later in the day to where I was staying and called Amtrak at 10pm. I know, this is outside of hours that anybody that can actually be helpful in these matters is available. I get that, but imagine being a customer that needs this fixed now, they’d be screwed. Fortunately I’m a pretty flexible and easy going guy. I generally don’t bother people and let people do right by me. Almost always, people do exactly that and treat me well and honorably with appropriate intent.

Well I called and the operator answered. I didn’t understand her name, except something like Alisha or something. It was, I’ll admit, hard to understand her since her accent was a little thick. It was an American accent, likely of the east coast with a little southern thrown in. Now, I can understand almost any accent. Especially southern, cajun, Boston, New York and pretty much anywhere in the United States. But her slurring wasn’t very effective at actual communication. Again, I’m easy going so I thought, “whatever, I can deal with this…”

She asked how she could help me. So I explained to her my plight, and this is where she, and Amtrak, screwed up in a horribly dishonorable and inconsiderate way again. After I explain to her the situation, and while looking at the ticket – which, before I go on look at the ticket below.

Hmmm, the ticket I received from the clerk actually shows the 21st. So wait, was I supposed to be on this train on the 22nd or the 21st? Well that isn't what the clerk said, she had told me the ticket was rescheduled for the 25th! (again, click for a larger image)

Hmmm, the ticket I received from the clerk actually shows the 21st. So wait, was I supposed to be on this train on the 22nd or the 21st? Well that isn’t what the clerk said, she had told me the ticket was rescheduled for the 25th! (again, click for a larger image)

Yup, that’s right. The ticket isn’t even for the day that the website shows on the screen. What the hell Amtrak? Somebody screwed up big time on this one. Ok, again, not a big deal we can remedy it. At least I thought that to myself. But this is when things got intolerable and completely unacceptable. The ticket showed that the departure time was supposed to be on the 21st, the website shows a departure of the 22nd, and I was told the departure was rescheduled for the 25th. Then the lady on the phone told me, “since you where a no show, you’ve forfeited the ticket…”

For those that don’t know how to interact with customers, the last thing you do in this particular situation is BLAME THE CUSTOMER. You NEVER BLAME THE CUSTOMER FIRST. You always try to determine if there is way to remedy things without a significant money cost, especially when there is the possibility (which in this case there’s evidence) that the company (Amtrak) is the party responsible for the fault. This was a customer service mistake 101. Completely unprofessional.

WHAT THE HELL?! I didn’t “no show”. I was misinformed, Amtrak’s clerk screwed up. The website shows the wrong information and I screwed up? No I didn’t. I didn’t screw up. Amtrak did. Technically, they screwed up and I’d already overlooked multiple other screw ups. But then their phone line person has the inappropriate and rude training to blame me for screwing up? This is, simply, completely unacceptable. I just wanted my ticket fixed. But instead I get this crap about how its all my fault that I didn’t check the ticket in the email and the physical ticket I have and verify that they’re all the same and that what the ticket clerk said they gave me was the correct thing that they gave me. Seriously Amtrak? I’m supposed to check 3 different things to verify that your clerk didn’t screw up my request?!

That is absolutely, in every way inexcusable. On top of that, which I was willing to forget all of these screw ups, the phone person then has the shoddy training and bad customer skills to say its my fault. I don’t know how many ways to say to Amtrak that you guys owe me big time.

So I’ll be calling on Thursday, tomorrow, with basically one day to go and now cutting it close, to fix this nonsense. I expect things to be fixed and will be sorely upset if they don’t have a roomette to have me in on the north bound trip on Friday of the Coast Starlight. If Amtrak really wants to fix things I’ll receive a full refund and be able to write a positive blog entry after this one commending Amtrak customer service on fixing their multiple wrongs they’ve done me.

No matter what, this is going to cost me customer time with MY CLIENTS tomorrow. Which is even worse, because I actually have to work with my clients, I have no Government to bail me out, I ask for no union to protect me, I just want to provide value to my clients that they find worth paying me for. But instead, I have to break of from my time with clients to call Amtrak to fix this during their “business hours”. So hopefully, I receive a full refund and get this ticket situation remedied immediately upon calling tomorrow.

I honestly want to write a story about how Amtrak fixed all of this. I have my fingers crossed.

PS Amtrak: I’d highly advise two other things in addition to hopefully fixing my ticket and giving me a refund. One is to check out the system and see why it would do this. Something, most likely whatever the last pushes live with various systems were, are causing a bug. The second thing is, fix this inappropriate actions taken by the phone staff. They should have better customer service skills than this.